Privacy Policy

Last updated: November 3, 2026

Calder & Vine operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably be associated with you.

Depending on how you interact with us, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

  • Contact details: Your name, billing address, shipping address, telephone number, and email address.

  • Payment and financial information: Payment method details, transaction information, payment confirmations, and other information needed to process your purchase. Payment providers may process financial information directly under their own privacy policies.

  • Account information: Your username, password, account preferences, and settings, if you create an account.

  • Transaction information: Products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your purchase history.

  • Communications: Information you provide when contacting our customer support team or otherwise communicating with us.

  • Device information: Your device type, browser information, network connection, IP address, and other unique identifiers.

  • Usage information: Information about how and when you access, navigate, and interact with our Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you place an order, create an account, contact us, or otherwise provide information.

  • Automatically through our Services: Through cookies and similar technologies when you visit or interact with our website.

  • Our service providers: When they collect or process information on our behalf to support our Services.

  • Our partners and other third parties: Where permitted by applicable law.

How We Use Your Personal Information

Providing and Improving Our Services

We use personal information to process payments, fulfill orders, arrange shipping, manage accounts, handle returns and exchanges, and communicate with you about your purchases.

We may also use this information to remember your preferences, provide product recommendations, and improve the functionality and shopping experience of our Services.

Marketing and Advertising

Where permitted by applicable law and subject to any required consent, we may use personal information to send promotional communications by email or other available channels.

We may also use information about your purchases, browsing activity, and interactions with our Services to display or measure advertisements on our website and other websites or platforms.

Security and Fraud Prevention

We use personal information to help authenticate accounts, process transactions securely, detect and prevent fraud, investigate suspicious activity, and protect our customers and Services.

If you create an account, you are responsible for keeping your login credentials confidential.

Communicating With You

We use your information to respond to questions, provide customer support, send order updates, and maintain our relationship with you.

Legal Obligations

We may use personal information to comply with applicable laws, respond to valid legal requests, resolve disputes, enforce our terms, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose personal information for the purposes described in this Privacy Policy, including:

  • To Shopify and service providers: Such as payment processors, checkout providers, IT providers, analytics providers, customer support services, cloud hosting providers, fulfillment partners, and shipping carriers.

  • To marketing and advertising partners: To provide, personalize, and measure advertising, where permitted by applicable law and subject to required consent.

  • At your direction or with your consent: For example, when you request delivery to a particular address or use a third-party feature integrated into our Services.

  • To affiliates: Where applicable and necessary for operating our business.

  • In connection with a business transaction: Such as a merger, acquisition, reorganization, or bankruptcy.

  • For legal and security purposes: To comply with legal obligations, respond to valid legal processes, enforce our terms, or protect our Services, customers, and others.

Our advertising partners may process information under their own privacy policies.

Depending on where you live, you may have the right to opt out of certain disclosures used for targeted advertising. You can access available choices through our privacy choices page or contact us at support@caldervine.com.

Our Relationship With Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of our Services to help provide and improve them.

Information you submit through our Services may be shared with Shopify and service providers located in countries other than the country where you live.

Where enabled, certain Shopify features may use information about your interactions with our store, other merchants, and Shopify to improve services or provide advertising and personalization features. Shopify is responsible for processing personal information associated with those features and handling applicable rights requests relating to that processing.

For more information, please review the Shopify Consumer Privacy Policy.

You can also visit the Shopify Privacy Portal to learn about available privacy choices.

Cookies and Similar Technologies

Our Services may use cookies and similar technologies to support essential website functions, remember preferences, understand how visitors use our website, and support advertising and measurement.

Where required by law, we request consent before using non-essential cookies or similar technologies.

You can manage available preferences through our website’s privacy or cookie controls and through your browser settings. Blocking certain cookies may affect the functionality of our Services.

Third-Party Websites and Links

Our Services may contain links to websites, applications, or platforms operated by third parties.

If you follow a link to a third-party website, please review its privacy policy, security practices, and terms. We are not responsible for the privacy practices or content of websites we do not control.

Information you share publicly, including through social media platforms, may be visible to others.

The inclusion of a third-party link does not, by itself, imply our endorsement of that website or its content.

Children’s Personal Information

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe a child has provided personal information to us, please contact us to request its deletion.

We do not have actual knowledge that we sell or share, as those terms are defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

Security and Retention

We take reasonable measures to protect personal information. However, no security system is perfect, and we cannot guarantee absolute security.

Information transmitted over the internet may not always be secure. Please avoid sending sensitive financial information or account passwords through email or other unsecured channels.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy. Retention periods depend on factors such as maintaining your account, providing our Services, complying with legal and accounting obligations, resolving disputes, and enforcing agreements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are subject to applicable legal conditions and exceptions.

Access and Information

You may have the right to request access to the personal information we hold about you and information about how we use or disclose it.

Deletion

You may have the right to request deletion of your personal information, subject to legal exceptions.

Correction

You may have the right to request correction of inaccurate personal information.

Data Portability

You may have the right to receive a copy of certain personal information in a usable format and, in some circumstances, request its transfer to another organization.

Opting Out of Targeted Advertising, Sale, or Sharing

Depending on applicable law, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.

You can exercise available choices through our privacy choices page or by contacting support@caldervine.com.

Where required by applicable law, we recognize Global Privacy Control signals as an opt-out request for the browser or device sending the signal. Where Shopify can associate the signal with an account, the request may also apply to that account.

You can learn more at globalprivacycontrol.org.

Other browser “Do Not Track” signals may not be recognized.

Marketing Preferences

You can unsubscribe from promotional emails by using the unsubscribe link included in those messages.

Even if you unsubscribe from marketing communications, we may continue to send transactional messages, such as order confirmations, shipping updates, and responses to customer support requests.

Exercising Your Rights

To exercise an applicable privacy right, use the available controls on our Services or email support@caldervine.com.

We may need to verify your identity before responding. Where permitted, an authorized agent may submit a request on your behalf, subject to appropriate proof of authorization and any required identity verification.

We will respond within the timeframes required by applicable law. We will not discriminate against you for exercising your privacy rights.

For personal information processed by Shopify in its own capacity, you can visit the Shopify Privacy Portal.

Complaints

If you have a concern about how we handle personal information, please contact us at support@caldervine.com.

Depending on where you live, you may also have the right to appeal a decision concerning your privacy request or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries other than the country where you live. Privacy laws in those countries may differ from those in your jurisdiction.

Where applicable, transfers of personal information from the European Economic Area or the United Kingdom rely on recognized transfer mechanisms, such as Standard Contractual Clauses or equivalent UK safeguards, unless the destination has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, Services, or legal obligations.

When we make changes, we will publish the updated policy on this page and revise the “Last updated” date. We will provide additional notice where required by applicable law.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Calder & Vine
Website: caldervine.com
Email: support@caldervine.com