Terms of Service

OVERVIEW

Welcome to Calder & Vine!

The terms “we,” “us,” and “our” refer to Calder & Vine. Calder & Vine operates this online store and website, including all related information, content, features, tools, products, and services, to provide our customers with a convenient and enjoyable shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to offer our products and Services to you.

These Terms of Service (“Terms”), together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable policies, describe your rights and responsibilities when using our Services.

Please read these Terms carefully before accessing or using our website. By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree with these Terms, please refrain from using our Services.

Nothing in these Terms limits or excludes any mandatory consumer rights available to you under applicable law.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are of legal age in your place of residence or have the permission of a parent or legal guardian where required.

When placing an order or creating an account, you may be required to provide information including your name, email address, shipping address, billing information, and payment details.

You agree to provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

You may not transfer, sell, or assign your account to another person without our permission.

SECTION 2 – OUR PRODUCTS

At Calder & Vine, we make every effort to present our products accurately, including descriptions, photographs, colors, sizes, and other relevant details.

Product colors and appearances may vary slightly depending on your device, screen settings, and lighting conditions.

We cannot guarantee that every product will appear exactly as displayed on your screen.

We reserve the right to update product descriptions, adjust our collections, discontinue products, and limit quantities where reasonably necessary.

All products remain subject to availability.

Nothing in this section affects your statutory rights regarding products that are defective, incorrectly described, or otherwise not in conformity with your purchase agreement.

SECTION 3 – ORDERS

By placing an order through our website, you are making an offer to purchase the selected products.

Calder & Vine reserves the right to accept or decline orders for legitimate reasons, including product unavailability, payment issues, suspected fraudulent activity, or obvious pricing errors, subject to applicable law.

Your order is accepted when we confirm its acceptance. An automated acknowledgment of receipt does not necessarily constitute acceptance.

Please review your order information carefully before completing checkout.

If you need to make changes or request a cancellation, please contact support@caldervine.com as soon as possible.

Once an order has entered processing or shipment, changes may no longer be possible. This does not affect your statutory cancellation or withdrawal rights.

If an order cannot be fulfilled, we will notify you and arrange an appropriate refund for any payment already received.

Returns and refunds are handled in accordance with our 30-day Return & Refund Policy and applicable consumer protection laws.

SECTION 4 – PRICES AND BILLING

Prices displayed on our website may change from time to time. Changes do not retroactively alter the price of an accepted order.

The price applicable to your purchase will be the price displayed and confirmed at checkout, subject to the provisions concerning obvious errors and applicable law.

Any applicable taxes and mandatory charges will be disclosed in accordance with applicable law. Shipping charges and any additional costs, where applicable, will be displayed before you complete your purchase.

Promotional offers, discounts, and special pricing may be subject to additional conditions.

We reserve the right to correct obvious pricing errors and inaccuracies, subject to applicable consumer protection laws.

You agree to provide accurate billing and payment information and confirm that you are authorized to use your selected payment method.

Payments are processed through the payment service providers available at checkout.

SECTION 5 – SHIPPING AND DELIVERY

We aim to process and dispatch orders as efficiently as possible.

Our estimated processing and delivery times are described in our Shipping Policy and, where applicable, during checkout.

Delivery times are estimates and may be affected by shipping carrier delays, customs processing, public holidays, or other circumstances beyond our reasonable control.

Some orders may be dispatched directly from international fulfillment partners.

If a significant delivery delay occurs, please contact support@caldervine.com for assistance.

Your statutory rights regarding delayed or undelivered orders remain unaffected.

For consumer orders, the risk of loss or damage generally passes to you when you, or a third party designated by you other than the carrier, physically receives the goods, unless applicable law provides otherwise.

Please refer to our Shipping Policy for further details.

SECTION 6 – INTELLECTUAL PROPERTY

Content on the Calder & Vine website, including text, images, graphics, logos, designs, product descriptions, videos, and other materials, is owned by Calder & Vine or its respective licensors or rights holders, unless otherwise stated.

These materials may be protected by copyright, trademark, and other intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell, or otherwise commercially exploit our website content without prior written permission, except where permitted by applicable law.

The names, logos, and trademarks of Shopify and other third parties remain the property of their respective owners.

SECTION 7 – OPTIONAL TOOLS

Our Services may include access to tools, applications, or functionality provided by third parties.

These tools may be subject to additional terms and conditions established by their respective providers.

We do not necessarily control or endorse third-party tools and cannot guarantee their availability or performance.

We may introduce additional features, services, or tools in the future. New features made available through our website will also be subject to these Terms, where applicable.

Nothing in this section excludes liability that cannot legally be excluded.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or resources.

These links are provided for convenience and informational purposes.

Calder & Vine does not control the content, availability, or privacy practices of independent third-party websites.

We encourage you to review the terms and privacy policies of any third-party services you choose to access.

We are not responsible for independent third-party transactions or services, except where applicable law provides otherwise. This does not limit our responsibilities for purchases you make from Calder & Vine.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Calder & Vine is powered by Shopify, which provides ecommerce technology supporting our online store.

Purchases made from Calder & Vine are transactions directly between you and Calder & Vine.

Shopify is not the seller of the products offered through our store.

Questions regarding your orders, products, deliveries, returns, and refunds should be directed to Calder & Vine at support@caldervine.com.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for disputes or claims arising from purchases made directly from Calder & Vine.

SECTION 10 – PRIVACY POLICY

Personal information collected through our Services is processed as described in our Privacy Policy and in accordance with applicable data protection laws.

Because our website is powered by Shopify and uses third-party services, certain personal information may also be processed by Shopify, checkout providers, payment processors, and other service providers necessary to operate our store.

We may use personal information to process orders, provide customer support, improve our Services, and communicate with customers where permitted by law.

Please review our Privacy Policy for further information about data collection, processing, storage, and your privacy rights.

SECTION 11 – FEEDBACK AND REVIEWS

We welcome customer feedback, suggestions, and product reviews.

By submitting feedback or reviews through our Services, you grant Calder & Vine a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for purposes related to operating, improving, and promoting our Services, subject to applicable law and our Privacy Policy.

You confirm that any feedback you submit is truthful, lawful, and does not violate the rights of third parties.

You must not submit misleading, defamatory, offensive, or otherwise unlawful content.

We may moderate or remove reviews or feedback that violate these Terms or applicable law. Reviews will not be removed solely because they express a negative opinion.

We do not guarantee that all submitted feedback will be published.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, or shipping information.

We reserve the right to correct errors and update information when necessary.

If an error materially affects an order you have placed, we will contact you where required and provide an appropriate solution.

Any cancellation, adjustment, or refund will be handled in accordance with applicable consumer protection laws.

SECTION 13 – PROHIBITED USES

You agree to use our website and Services only for lawful purposes.

You must not:

• Use our Services for fraudulent, illegal, or malicious activities.

• Violate applicable laws or regulations.

• Infringe upon the intellectual property rights of Calder & Vine or third parties.

• Harass, threaten, impersonate, or otherwise harm another person.

• Submit false, misleading, or fraudulent information.

• Upload or transmit viruses, malware, or other harmful code.

• Attempt to gain unauthorized access to our systems or customer information.

• Interfere with the security, functionality, or normal operation of our website.

• Use automated systems to disrupt, overload, or exploit our Services.

• Send unsolicited promotional or spam messages through our Services.

We reserve the right to restrict or suspend access to our Services in cases of serious violations of these Terms, subject to applicable law.

SECTION 14 – AUTOMATED AGENTS AND AI SYSTEMS

This section applies to automated or semi-automated software systems, including AI agents, bots, and other tools that interact with our Services on behalf of users.

Automated systems must not engage in fraudulent activity, circumvent security measures, or interfere with the proper operation of our website.

We may implement reasonable technical measures to manage or restrict automated access where necessary for security, stability, and fraud prevention.

Automated systems must comply with applicable laws and must not misrepresent their identity where disclosure is required.

We reserve the right to restrict unauthorized automated activity that threatens the security or functionality of our Services.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate access to our Services if a user materially violates these Terms, engages in fraudulent conduct, or threatens the security of our website.

Termination does not affect existing legal rights or obligations relating to completed purchases.

Outstanding obligations that reasonably survive termination will continue to apply, subject to applicable law.

SECTION 16 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to ensure that our website and Services operate accurately and reliably.

However, we cannot guarantee that access to our website will always be uninterrupted, secure, or error-free.

General information provided through our Services is intended for informational purposes.

To the extent permitted by law, our website and its functionality are provided on an “as available” basis.

Nothing in these Terms excludes or limits mandatory statutory warranties, guarantees, or consumer rights relating to the products we sell.

SECTION 17 – LIMITATION OF LIABILITY

To the extent permitted by applicable law, Calder & Vine shall not be liable for indirect or consequential losses arising from the use of our website or Services where such liability can lawfully be excluded.

We are not responsible for losses caused by circumstances outside our reasonable control, except where applicable law provides otherwise.

Nothing in these Terms limits or excludes liability for fraud, intentional misconduct, personal injury caused by negligence, or any other liability that cannot legally be excluded.

Your statutory rights as a consumer remain unaffected.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to compensate Calder & Vine for reasonable losses, costs, or claims arising directly from your unlawful use of our Services or material violations of these Terms.

This obligation applies only where you are legally responsible for those losses.

Nothing in this section limits your statutory consumer rights or imposes liability beyond what applicable law permits.

SECTION 19 – SEVERABILITY

If a provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue in effect, provided they remain legally enforceable.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other applicable policies, govern your use of our Services.

Nothing in these Terms overrides mandatory rights or protections established by applicable consumer law.

SECTION 21 – ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

Calder & Vine may transfer its rights and obligations as part of a legitimate business transfer or restructuring, provided that the transfer does not unlawfully diminish your consumer rights.

Where required by law, affected customers will be notified.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of the Netherlands, without prejudice to mandatory consumer protection laws that may apply in your country of residence.

If you are a consumer residing outside the Netherlands, you retain any mandatory protections available to you under applicable law.

Nothing in these Terms prevents you from bringing a claim before a court that has jurisdiction under applicable consumer protection rules.

SECTION 23 – HEADINGS

The headings used throughout these Terms are included for convenience and readability.

They do not affect the interpretation or legal meaning of the provisions.

SECTION 24 – CHANGES TO TERMS OF SERVICE

We may update these Terms periodically to reflect changes in our business operations, Services, or legal requirements.

The most current version of our Terms of Service will be available on this page.

Where legally required, we will notify customers of material changes.

Changes will not retroactively remove rights acquired under existing purchase agreements.

Your continued use of our Services after updated Terms take effect constitutes acceptance of the revised Terms to the extent permitted by applicable law.

SECTION 25 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, an order, or our Services, please contact our customer support team.

Calder & Vine

Email: support@caldervine.com

Website: https://caldervine.com

Warm regards,
The Calder & Vine Team